Return & Refund

At Bellwin.store, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help you through our return and refund policy below.

1. 30-Day Return

You may return any item purchased from Bellwin.store within 30 days of delivery. To initiate the return process, please contact us via email: [email protected]. We will always try to find the best solution to ensure your satisfaction.

2. Return Conditions

Returned items must meet the following conditions:

The item must be in its original condition, unwashed and unworn.

Products that do not meet these conditions will not be accepted.

Sold items cannot be exchanged or returned, unless there is a manufacturing defect.

3. Return Process

Steps to return:

Email [email protected], provide the reason for return or exchange along with the order number and product name. If the product is defective or wrong, please attach a photo or video.

Our customer support team will respond within 24-48 hours, guiding you through the next steps.

Pack the product to be returned and send it to the address we provide. Make sure the product is intact and includes all accessories if any.

After receiving the returned product, we will inspect and notify you within 3-5 business days of the product condition.

If the product is eligible for return, we will proceed with a refund or exchange according to your request.

4. Return Quality Inspection

When we receive the returned product, we will inspect the product condition to ensure that it meets the return requirements. If the product does not meet our requirements, we will refuse to refund or exchange the item.

In the event of a rejected return, we will resend the item to you and deduct the shipping cost from the refund.

5. Refund

Once we have inspected and confirmed that the product is eligible, we will process the refund. The amount will be credited to your credit card or original payment method within 30 business days, depending on your bank.

6. Late or Missing Refund

If you have not received your refund:

Check your bank account again or contact your credit card company.

Contact your bank as it may take some time to process the refund.

If you have not received your refund after following the steps above, please contact us at [email protected] for assistance.

5. Contact us

If you have any questions about our Policy, please contact us at:

Email: support@bellwin.store

Address business: 6105 Livorno Way, Elk Grove, CA 95757, USA

Mon – Sat | 9:00 am – 5:00 pm (PST)